Customer Service Rep
The Woodlands, TX, United States
Category: Customer Service and Support
Industry: Manufacturing and Production / Plastics
Reference ID: 36780
Date Posted: 03/11/2024
Shortcut: http://the-q-works-group.jobs.mrinetwork.com/rLIepy
Customer Service Representative
Akro-Plastic is at the forefront of innovation, catering to new mobility markets such as Tesla, Lucid, and Rivian in the US, while maintaining strong partnerships with traditional OEMs like BMW, Mercedes, and Volkswagen worldwide. Our dedication to innovation has garnered multiple awards, showcasing our commitment to pushing boundaries and driving change.
We are entering the US market and are looking for
CUSTOMER SERVICE REPRESENTATIVES
For our team in the Woodlands, TX.
We foster an environment of open communication and teamwork, recognizing that collaboration drives innovation. Additionally, as a foundation, our employees enjoy stability and security, as we are not exposed to the same acquisition risks as publicly traded or private companies.
Responsibilities:
- Answer customer queries and concerns i.e. quotes orders, updated information about shipments through various channels, such as phone calls, emails, chat, or in-person interactions.
- Assist in the onboarding of registering Akro-Plastic, LLC as a supplier
- Offer detailed information about the company's products or services to help customers make informed decisions.
- Address and resolve customer complaints, problems, or issues in a timely and effective manner to ensure customer satisfaction.
- Assist customers with placing orders, tracking shipments, and managing returns or exchanges.
- Help customers with billing inquiries, process payments, and resolve payment-related issues.
- Accurately record and document customer interactions and transactions for future reference.
- Order materials from Germany and manage the shipping and custom clearance.
- Support to Identify opportunities to upsell or cross-sell products or services to customers when appropriate.
- Adhere to company policies, procedures, and guidelines while assisting customers.
- Escalate complex or unresolved issues to higher-level support or management as needed.
Qualifications:
- High school diploma or equivalent,
- Min 5 years of working experience,
- Basic Computer skills in Word, Excel and Outlook
- Strong communication skills, both written and verbal.
- Patience, empathy, and the ability to handle difficult or upset customers professionally.
- Problem-solving skills and the ability to think on your feet.
- Ability to work in a team and collaborate with colleagues.
- Maybe required to monitor and respond to customer emails outside of standard business hours. This includes evenings, weekends, and occasional holidays.
- Preferred - Bilingual in English and Spanish
Bertina Brase | The Q Works Group
Executive Recruiting | Personalberatung
+1 803.493.0914 | bbb@qworksgroup.com
-
Inside Sales Representative
The Woodlands, TX, United States
Inside Sales Representative Akro-Plastic is at the forefront of innovation, catering to new mobility markets such as Tesla, Lucid, and Rivian in the US, while maintaining strong partnerships with traditional OEMs like BMW, Mercedes, and Volkswagen worl...
Date Posted: 03/11/2024 Recommended
-
Semiconductor Field Service Tech
San Jose, CA, United States
Are you seeking an opportunity to work with today's most advanced thin film processing tools? Our client's tools have been delivering cutting edge performance in thin films deposition (PVD) and enabling our customers to manufacture the most advanced ha...
Date Posted: 01/10/2024 Recommended
-
Cell Leader
Rock Hill, SC, 29732, United States
CELL LEADER Position Summary: The Cell Leader directs, and coordinates activities of workers engaged in operating and optimizing production machines and support equipment of industrial plant. Essential Duties and Responsibilities: Coordinate workflow f...
Date Posted: 04/16/2024 Recommended
-
Manager of Business Development
Charlotte, NC, 28273, United States
Great opportunity for an experienced Sales Manager who wants to help develop a team of technical sales professionals, lead new business development activities and develop sales strategies to carry the company forward. The Manager of Business Developmen...
Date Posted: 01/14/2024 Recommended
-
Field Service - Engineering Tech II Semiconductor
Marcy, NY, United States
Field Service Engineering Technician II - Semiconductor This is an exciting opportunity in Central NY (between Syracuse and Albany) to support our photolithography equipment customers and enable them to utilize cutting edge technology in their semicond...
Date Posted: 01/10/2024 Recommended
-
Field Service - Engineering Tech 1 Semiconductor
San Jose, CA, United States
Engineering Technician I (Field Service Tech) – Semiconductor Overview This is an exciting opportunity in San Jose, California to support our photolithography equipment customers and enable them to utilize cutting edge technology in their semiconductor...
Date Posted: 02/11/2024 Recommended
-
Sales Account Manager
Wixom, MI, 48393, United States
Sales Account Manager We are currently recruiting for a Sales Account Manager with a minimum 3-5 years’ experience with a strong knowledge around pumps and cutting tools within the machining industry. Our client is offering exceptional benefits, a gene...
Date Posted: 04/15/2024 Recommended
-
Regional Sales Manager - North Central
High Point, NC, 27263
Regional Sales Manager Our client, a privately owned global business, is a world leader in drawer slide technology. They design and manufacture drawer slides that fit practically any application. We are looking for an extremely personable and motivated...
Date Posted: 11/02/2023 Recommended
-
Field Service - Engineering Tech 1 Semiconductor
United States
Engineering Technician 1 (Field Service Tech) – Semiconductor Overview This is an exciting opportunity in Northern Oregon (Portland/Gresham area) to support our photolithography equipment customers and enable them to utilize cutting edge technology in ...
Date Posted: 02/11/2024 Recommended
-
Associate Director, Distribution & Logistics
Madison, IN, 47250, United States
POSITION TITLE: Associate Director, Distribution & Logistics Reports to: Director, Distribution & Logistics SUMMARY: A global leader in designing and manufacturing vehicles service, collision, and automotive OEM equipment, is looking for a seasoned war...
Date Posted: 03/19/2024 Recommended
-
Mechanical Technical Manager
San Antonio, Texas, United States
Do you have extensive technical engineering experience? Have you completed complex, demanding or large value projects? We are searching for a technical expert to insure all related construction activities are performed in accordance with accepted profe...
Date Posted: 11/26/2023 Recommended
-
Service Technician
Easton, PA, 18040, United States
Do you have a mechanical / electrical aptitude and enjoy traveling for work? This job opportunity could be the next great step on your career path! Come work for a solid international company where you can earn performance bonuses averaging between $50...
Date Posted: 11/28/2023 Recommended
-
Service Technician
Hanover, MN, 55341, United States
First Shift and Regional Travel, M - F...what fun! Well established, international company seeking entry level and experienced service technicians to grow with their organization. World class benefits, bonus potential, and growth opportunities! Sign up...
Date Posted: 11/29/2023 Recommended
-
Field Service Engineer -Semiconductor
Edina, MN, United States
Engineering Technician II/Field Service – Semiconductor JOB DESCRIPTION Overview Are you seeking an opportunity to learn new equipment and to work with today's most advanced thin film processing tools? We have an exciting opportunity in our Edina, Minn...
Date Posted: 02/11/2024 Recommended
-
Business Development Rep
Rock Hill, SC, 29732, United States
Business Development Specialist - Industry and Professional Trades The Business Development Specialist will focus on distribution channel sales of industrial and professional trades and its customer service in accordance with the organization’s policie...
Date Posted: 02/25/2024 Recommended